Returns and Refund Policy

If you are not satisfied with the quality of the product received, we will refund the full purchase amount including freight to your account upon return of the goods. Goods must be returned within 30 days and proof of purchase will be required. If the bottle is part of a mixed dozen only the single bottle will be refunded or replaced. In the rare occurrence of products being damaged in transit we will re-despatch as soon as confirmation is received from the courier company.

You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged. Where that product is no longer available it will be replaced with a product of equal or greater value. In the instance of incorrect products being received we will re-despatch correct stock on receipt of proof of purchase and collection of original stock is organised.

Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.

In all instances please contact our cellar door at

Hi, and welcome to Helen & Joey - Yarra Valley

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