Return Policy

The following shipping and returns information applies to wine purchases made through Helen & Joey Estate. We currently ship within Australia only.

Vintage Variation

Wine vintages are subject to availability.

If the selected vintage is unavailable, we will contact you before dispatch to confirm a replacement, modification or cancellation of your order.

Reservations and Payments

Guests must secure reservations with a valid credit card or advance payment.

Guests must provide a valid credit card at check-in to cover incidentals or damages.

We accept major credit cards and cash payments.

Faulty wines

If you believe a wine is faulty, please contact our team. We may ask for the bottle’s return for assessment, then offer a replacement or store credit where appropriate.

Shipping information

Orders are generally dispatched within 2 business days of order confirmation.

Delivery times are estimates only and may vary depending on location and courier networks.

Estimated Delivery Times

Melbourne: 3–5 business days

Sydney: 5–7 business days

Adelaide: 5–7 business days

Regional South Australia: 6–8 business days

Brisbane, Hobart and Perth: 7–10 business days

Regional Australia: 7–10 business days

Some remote or regional locations may fall outside standard delivery networks.

Proof of Age Requirements

Under Australian law, we may only sell or supply alcohol to persons aged 18 years or older.

Our delivery partners may require you to show photo identification upon delivery.

Only the following people may accept alcohol:

the person who placed the order, or
another adult aged 18 years or older at the delivery address.

We may refuse delivery if we cannot verify your age.

Contact Us

For questions regarding shipping, delivery or returns, please contact our team.

cellardoor@helenandjoeyestate.com.au
1800 989 463

Helen & Joey Estate
12–14 Spring Lane
Gruyere VIC 3770