Privacy Policy

At Re’em Yarra Valley and Helen & Joey Estate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and store information when you visit our website, make a booking, join our mailing list or interact with our business.

Information we collect

We may collect personal information including:

Name

Email address

Phone number

Postal address

Booking details

Payment information

Event or enquiry information

Marketing preferences

We may also collect website usage information through cookies and analytics tools.

We use your information to:

Process hotel, restaurant and event bookings

Respond to enquiries

Provide customer support

Send marketing communications and updates

Improve our website and guest experience

Meet legal and operational obligations

Email marketing

If you subscribe to our mailing list or make a booking with us, you may receive marketing communications about accommodation, dining, wine releases, events and special offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Cookies and analytics

Our website may use cookies and analytics tools to improve functionality and understand website traffic.

These tools may include Google Analytics and Meta Pixel.

Cookies help us improve website performance and tailor content to visitors.

Third-Party Services

We may use trusted third-party providers to support our business operations, including:

Booking systems
Payment providers
Email marketing platforms
Website analytics services

These providers may collect or process information on our behalf.

Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.