Check-In and Check-Out
Check-in time: 2:00 PM
Check-out time: 10:00–10:30 AM
Early check-in and late check-out requests are subject to availability and may incur additional charges.
Reservations
All reservations must be guaranteed with a valid credit card or advance payment.
Cancellation policies vary depending on the number of rooms booked. Please review specific terms at the time of booking.
Payment
We accept major credit cards and cash payments.
A valid credit card is required at check-in for incidentals and potential damages.
Deposit
A $300 deposit is required at check-in to cover damages, excessive cleaning or unpaid charges.
Guest Responsibilities
Guests are responsible for any damages incurred during their stay.
Disturbances affecting the comfort of other guests may result in eviction without refund.
Smoking and Vaping
Smoking and vaping are strictly prohibited in all rooms and balconies.
Violations, including smoking or vaping in unauthorised areas, will result in a $300 cleaning fee.
Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Candles
The use of candles in guest rooms is strictly prohibited for safety reasons.
Pets
Pets are not permitted on the premises. Any violation of this policy will result in additional cleaning fees.
Dining
For dining options within the hotel or recommendations for local restaurants, please contact reception.
Note: Rooms do not include cooking facilities, and personal cooking equipment is not permitted.
Compliance
Guests are responsible for any costs incurred if the hotel is evacuated due to violations of these policies.
Visitor Hours
Non-residents are not permitted in guest rooms between 11:00 PM and 8:00 AM.
Liability
The hotel is not liable for the loss of money, jewellery, or other valuables left unattended in rooms.
Lost Property
Guests must contact the hotel regarding any lost property. If found, items can be posted back to the guest for a fee.
Lost property will be kept for one month before being disposed of.
Force Majeure
The hotel is not liable for any failure or delay in performance due to circumstances beyond our reasonable control.
Extreme Fire Days
No naked flames or sparklers can be used in the open.
In the case of a catastrophic code red day being declared, Re’em Yarra Valley will be closed.
We will make every attempt to reschedule your booking.
Guest Conduct
Guests are expected to behave responsibly and respectfully towards staff and other guests.
Modification of Terms
The hotel reserves the right to modify these terms and conditions without prior notice.
Additional Information
This venue hosts weddings and other events, which may result in some noise. We appreciate your understanding.
Restaurant Opening Hours
The restaurant is closed on Tuesdays and Wednesdays. Please check our opening hours here. To avoid disappointment please make your restaurant booking before arriving at the hotel.
Standard Rate
Guests can cancel free of charge up to 3 days before arrival.
Non-Refundable Rate
Guests pay the full price if they cancel or no-show. Rescheduling is allowed up to 3 days before the booking date and must be within 3 months of the original booking.
All package bookings are non-refundable.
For cancellations made within 3 days of arrival, the total reservation amount will be charged.
Group Bookings
For bookings of more than 4 rooms, a 21-day advance notice is required for cancellations or changes.
Cancellations within 21 days of arrival will incur a charge for the first night.
Cancellations within 3 days of arrival will be charged the total reservation amount.
No-shows will be charged the full reservation amount.
Additional Guests
Additional guests will be charged $180 per person. Rooms are designed to accommodate a maximum of 2 people unless a rollaway bed is purchased.
By making a reservation or staying at our hotel, you acknowledge and agree to abide by these terms and conditions.
For any questions or concerns, please contact our front desk staff.
Thank you for choosing our hotel.
