Frequently Asked Questions
Planning a visit to Helen & Joey Estate? Find answers about our cellar door, Re’em Restaurant and Re’em Hotel below.
Visiting the Estate
Where is Helen & Joey Estate?
We’re at 12–14 Spring Lane, Gruyere, in the Yarra Valley. The estate is approximately one hour’s drive from Melbourne CBD and Melbourne Airport, depending on traffic.
Are Re’em Hotel and Re’em Restaurant at Helen & Joey Estate?
Yes. Re’em Hotel, Re’em Restaurant and the Helen & Joey Cellar Door are all located at Helen & Joey Estate.
Can I visit without staying at the hotel?
Yes. You can visit our cellar door for a wine tasting or book a table at Re’em Restaurant without staying overnight.
Re’em Hotel
Do the rooms have vineyard views?
Our rooms offer vineyard views or a garden setting. All four of our Alicorn suites are located on the top floor with vineyard views and our Re’em King Rooms are spread over 2 levels offering balcorny or garden access.
What time is check-in and check-out?
Check-in is from 2 pm at the hotel reception desk. Check-out is at 10.30 am.
Can I arrange an early check-in or late check-out?
Please contact reception before your stay. Early check-in and late check-out are subject to availability, and additional charges may apply.
Is breakfast included?
Yes. Breakfast for two is included with your stay. Continental breakfast is provided on Tuesday and Wednesday mornings, with à la carte breakfast served in the restaurant from Thursday to Monday.
Is the minibar complimentary?
Yes. Every room includes a complimentary minibar with wine, snacks and sweet treats. Snacks are replenished when your room is serviced. Wine is not replenished during your stay.
What is a Go Green Stay?
A Go Green Stay does not include daily room cleaning. If you need fresh towels or a top-up of tea, coffee or other supplies, please contact reception.
Do you have twin rooms?
Yes. Selected rooms can be configured with two king single beds. Please select the twin option when booking or contact reception to discuss availability.
Do you have an accessible room?
Yes. We have an Accessible King Room. Please contact reception to discuss the room’s features and your requirements before booking.
Is a security deposit required?
Yes. A $300 security deposit is required at check-in or a pre-authorisation on a credit card that matches your photo ID.
Are pets allowed in the hotel?
Pets are not permitted in hotel rooms. Please contact us directly regarding assistance animals.
Is smoking or vaping permitted?
Smoking and vaping are not permitted in hotel rooms. A $300 cleaning fee applies if smoking or vaping occurs in a room.
Can I cook in my room?
Cooking is not permitted in hotel rooms.
Do I need to book restaurant dining and wine tastings separately?
Yes. We recommend booking your restaurant table and wine tasting before arrival. If your package includes either experience, please follow the booking instructions provided with your reservation.
What is your cancellation policy?
Cancellation conditions depend on the rate or package you book. Please check your booking confirmation and our Hotel Booking & Cancellation Policy for the conditions that apply to your stay.
Re’em Restaurant
What style of food do you serve?
Our menu brings together seasonal Australian produce and Chinese flavours, with Helen & Joey Estate wines to enjoy alongside your meal.
Can I dine at the restaurant without staying at the hotel?
Yes. Re’em Restaurant welcomes both hotel guests and visitors to the estate.
Where can I find your menus and dining times?
Visit our Restaurant and Menus pages for current menus, dining times and booking links.
Can you accommodate dietary requirements?
Please advise us of any allergies or dietary requirements when booking. Some menus and special experiences have limited flexibility, so please contact the restaurant before booking to discuss your needs.
Do you offer Yum Cha?
Yes. We offer Yum Cha on Sundays, with additional dates available during selected holiday periods. Visit our Yum Cha page for current details and bookings.
Can I book for a group or private dining?
Yes. We offer group dining and a private dining space. Please contact our team to discuss your group size, preferred date and requirements.
Cellar door and wine tastings
What are the cellar door opening hours?
Our cellar door is open daily from 10.30 am to 5 pm. Final tasting times are 4 pm.
Which wine tastings are available?
Our Core, Sweet and Re’em tastings are available seven days a week. Visit our Cellar Door page to explore the wines, current tasting prices and booking options.
Do I need to book a wine tasting?
Bookings are recommended, particularly on weekends and for groups. Walk-in tastings are subject to availability.
Can I book a group tasting?
Yes. Please book in advance so we can arrange a suitable space for your group. Visit our Group Tastings page or contact the cellar door team.
Can I tour the winery?
Winery tours can be arranged as an addition to selected tasting experiences. Please book ahead and contact our cellar door team to confirm availability.
Can I buy wine at the estate?
Yes. You can purchase Helen & Joey Estate wines at our cellar door or through our online wine shop.
Weddings and events
Do you host weddings?
Yes. The estate offers a ceremony deck, restaurant reception space and 16 hotel rooms for guests staying onsite. Please contact our events team to discuss your plans.
Do you host corporate events and private functions?
Yes. We host meetings, corporate events, celebrations and private dining. Our team can help arrange dining, wine tastings and accommodation to suit your event.
Can event guests stay onsite?
Yes. Re’em Hotel has 16 rooms. Accommodation is subject to availability, so we recommend discussing your room requirements when enquiring about your event.
Gift cards and enquiries
Do you sell gift cards?
Yes. Visit our Gift Cards page to view the available options and purchase online. Please check the terms of your selected gift card for where it can be redeemed.
How can I contact you?
Visit our Contact page or email enquiries@hjestate.com.au. For an existing hotel, restaurant or tasting booking, please use the contact details provided in your confirmation.